At bluelightmediatechnologies.com, we deliver SEO, digital marketing, creative, strategy, and training services in digital form. Because these offerings are intangible and delivered electronically, all digital services are non-refundable except in the limited cases described in this policy or where applicable law requires otherwise.

Summary: Fees for digital services—including catalog products, courses, custom work, and ongoing campaigns—are generally non-refundable once payment is made and/or delivery or access has begun.

1. Non-Refundable Digital Services

The following are non-refundable (this list is illustrative, not exhaustive):

All products and courses sold through this website, including design, strategy, consulting, and marketing packages, once purchased or once work, access, or delivery has started.
SEO, PPC, social media, email, and other digital marketing services after the billing period has started or after work has commenced.
Completed or partially completed consulting sessions, strategy documents, creative deliverables, reports, research, and optimization work provided digitally.
Subscription-based or recurring services after the relevant billing period has begun.
Any files, templates, licenses, logins, recordings, or materials already supplied to you.

2. Limited eligibility for refunds or credits

Outside of the non-refundable digital services above, we may only issue a refund or account credit where:

A duplicate payment was charged due to a clear system or processing error (we will reverse the duplicate amount).
We are unable to commence agreed work through no fault of the client, as confirmed in writing after a good-faith review.
Mandatory consumer rights in your jurisdiction apply and cannot be waived by contract.

3. Refund request process

To request a refund, please follow these steps:

Submit a written request to Email-address with your order details and reason for the refund.
We will review your request and respond within 5 business days.
If approved, refunds will be processed within 5 business days via the original payment method.

4. Partial refunds

Because digital services are non-refundable as set out above, partial refunds are not offered for change of mind, unused portions of a service, or after delivery or access has begun. Any exception would be at our sole discretion and only where consistent with Section 2.

5. Chargebacks & disputes

We encourage clients to communicate with us before initiating a chargeback or dispute. If a chargeback is filed without prior communication, we reserve the right to dispute the claim with evidence of work delivered.

6. Changes to this refund policy

We may update this policy periodically. Any changes will be posted on this page, and continued use of our services implies acceptance of the updated policy.

7. Contact information

For any refund-related inquiries, please contact us at:

Email: services@bluelightmediatechnologies.com